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Sales Question
Started by jasong at 01-12-2010 15:33. Topic has 3 replies.
  
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 01-12-2010, 15:33
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jasong
Joined on 01-12-2010
Posts 4
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Customer Support / Double Billed / No Reply
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On 11/23/09 I emailed customer support asking why I was double billed for maintenance support.
On 11/23/09 I received an email from Wesley (wma@reasonables.com) saying that I had not paid anything.
On 11/24/09 I again explained the situation and how I was double billed for maintenance.
On 11/25/09 Alan (alan@reasonables.com) attempted to email me a new activation code, only he typoed my email address and I received nothing.
On 11/30/09 I emailed Wesley again, asking if there was any progress.
On 11/30/09 Wesley forwarded me Alan's email, which included a third activation code for software, but no resolution to my double billing situation.
On 11/30/09 I replied and once again explained that I was double billed for maintenance. I again asked what could be done to resolve this.
On 12/01/09 I was told that there had been a database error which was what caused the double billing. Wesley said that he would discuss the situation with his manager and get back to me.
On 12/04/09 I emailed Wesley again, inquiring about the status of the situation.
On 12/06/09 I received an email from Wesley stating that his manager was busy on other projects and promotions and had not responded yet. He said he would speak to his manager again.
On 12/24/09 I emailed Wesley again asking about the status of this situation.
As of today, 01/12/10, I have not received a reply from Wesley, Wesley's manager or Alan. I have still been double billed. I still have no maintenance subscription information from either transaction. Could someone please contact me ASAP?
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01-28-2010, 11:04
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jasong
Joined on 01-12-2010
Posts 4
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Re: Customer Support / Double Billed / No Reply
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Helllooooooooo? Anyone out there? Has the company gone out of business? Was all of the support department fired?
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02-03-2010, 11:14
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jasong
Joined on 01-12-2010
Posts 4
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Re: Customer Support / Double Billed / No Reply
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Still no reply from any of the available email addresses. And no reply here. Purchase from this company at your own risk.
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Support Forum » NoClone Support... » Sales Question » Customer Support / Double Billed / No Reply
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Other
Customer Support Channels:
- Registration key enquiry
For existing customers
who have lost their registration key, or who wish to obtain their
registration key for a new version if available.
- Consultant Documentation
Information and step-by-step tutorial
to get started and procedure for operations.
- Live chat
Live chat with us concerning sales and technical questions,
available from Monday to Friday 1:00am to 9:30am GMT.
- Contact us
For direct communication
to our Customer Service representatives regarding bug reports, comments
on NoClone etc.
- Order Enquiry
For existing customers
who have ordered NoClone Installer CD-ROM, and want to check the delivery status.
TIP Getting Started Guide
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