Customer Support / Double Billed / No Reply

Sales Question

Customer Support / Double Billed / No Reply

jasong 01-12-2010, 15:33
On 11/23/09 I emailed customer support asking why I was double billed for maintenance support.

On 11/23/09 I received an email from Wesley (wma@reasonables.com) saying that I had not paid anything.

On 11/24/09 I again explained the situation and how I was double billed for maintenance.

On 11/25/09 Alan (alan@reasonables.com) attempted to email me a new activation code, only he typoed my email address and I received nothing.

On 11/30/09 I emailed Wesley again, asking if there was any progress.

On 11/30/09 Wesley forwarded me Alan's email, which included a third activation code for software, but no resolution to my double billing situation.

On 11/30/09 I replied and once again explained that I was double billed for maintenance. I again asked what could be done to resolve this.

On 12/01/09 I was told that there had been a database error which was what caused the double billing. Wesley said that he would discuss the situation with his manager and get back to me.

On 12/04/09 I emailed Wesley again, inquiring about the status of the situation.

On 12/06/09 I received an email from Wesley stating that his manager was busy on other projects and promotions and had not responded yet. He said he would speak to his manager again.

On 12/24/09 I emailed Wesley again asking about the status of this situation.

As of today, 01/12/10, I have not received a reply from Wesley, Wesley's manager or Alan. I have still been double billed. I still have no maintenance subscription information from either transaction. Could someone please contact me ASAP?

Re: Customer Support / Double Billed / No Reply

jasong 01-26-2010, 20:05

Unfortunately support = no replies to email.

If you are thinking about buying this software, take my advice and go somewhere else. Customer support's answers to everything is not reply and hope that you just go away.

Re: Customer Support / Double Billed / No Reply

jasong 01-28-2010, 11:04
Helllooooooooo? Anyone out there? Has the company gone out of business? Was all of the support department fired?

Re: Customer Support / Double Billed / No Reply

jasong 02-03-2010, 11:14
Still no reply from any of the available email addresses. And no reply here. Purchase from this company at your own risk.

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