|
|
Bugs Reporting Forums
Started by kb9nvh at 05-08-2007 20:12. Topic has 25 replies.
  
|
|
Sort Posts:
|
|
|
|
 05-08-2007, 20:12
|
|
Anonymous
|
database connection error Please try tio restart NoClone
Attachment: noclonERROR.jpg
|
|
|
|
|
Here's an error message I get that crashes NoClone about halfway thorugh my cleanup.
This happens every time and some of the deletes and replacements work.
http://www.grimlabs.com/noclone/noclonERRORl.jpg
This happens on my XP machine at home with 2gig of memory and 3200amd x64. Also, the same thing at work with a 2.8g intel and 1 gig of memory. Seems like this is a major bug since two machines with completely different data sets cause the same error.
Any Help??
|
|
|
|
|
Report
|
|
|
|
|
05-15-2007, 6:28
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
So I tried the "trial" software and NOCLONE found tons of duplicates. Tried to eliminate them but the trial version only will do 15 groups...so, GREAT. I pay my 31 bucks and start the process over again. But now I get this database error and its still a hassel cause with 8000 duplicates or whaterver it will still take a long time to run and rescan and crash and run and rescan and crash.
This problem is NOT just on my home computer either (running XP with 2gig of memory) but also at work with windows 2000 and 1 gig of memory.
So I looks like NOclone doesn't scale up to thousands of files, let alone the millions claimed.
The reply I got back was that I should wait for the next release.
I gladly paid for a working version of NOCLONE but I feel a little gyped here.
How about refunding my money and I'll rebuy when the new version comes out???
|
|
|
|
|
Report
|
|
|
|
|
05-15-2007, 10:20
|
|
Anonymous
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
My experience with NoClone is similar.
After finding out about the 15 groups, today I purchased the software and continued running.
Initially, NoClone had to process 9700 files, but along the way it just stopped (some dialogbox with lots of lines like the one that kb9nvh attached in his post).
After restarting, I did two more runs, one indicated that 8013 files were left to process, and the last one said 6960 files to go. In the course of each run it aborted in the same way.
I have some 250.000 file to go, so I would like to have a solution soon.
In Holland we have a law that protects consumers within 8 days after purchase that entitles them to get a refund, I may want to use that regulation if there is no quick solution.
|
|
|
|
|
Report
|
|
|
|
|
05-15-2007, 21:37
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
My intent isn't to bash NOCLONE....I just need this to work and as it stands it doesn't work in two of my completely differenc applications. I dont know if NOCLONE works for MOST people but I know it doesnt work for me as it stands. I need and want this program to work. Please fix it and I will consider my 31 dollars money well spent...At least clue us in on where we are at and if you have the problem understood.
Please call me if you need more info on my problem and my set up and any details
Post here how we can get in touch and I'll gladly help all I can by decribing my problem in detail.
|
|
|
|
|
Report
|
|
|
|
|
05-16-2007, 20:59
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
So does the admin read these forums????
How about some official response from NOCLONE on this issue.
Projected date to be fixed?
Cause of problem?
Refund for those who cant use your software?
Let us in on whats up...I think I paid this with a credit card through paypal.
|
|
|
|
|
Report
|
|
|
|
|
05-16-2007, 23:16
|
Peter(Asst. NoClone Author)
Joined on 06-05-2006
Hong Kong
Posts 40
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
Hi All,
Sorry for late reply.
We are working on the update of NoClone recently on news features and also for bug fix. We have received your report and making necessary changes to fix this bug. As this error did not appear in majority of NoClone users, we still need sometimes to get it fix. We will let you know as soon as possible for the latest update.
Regards,
NoClone Team.
|
|
|
|
|
Report
|
|
|
|
|
05-18-2007, 6:19
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
Thanks for the update. There are at least two of us out there with this problem. Since it failed to work in two situations for me (at work and at home), I cant help but think that we aren't the only two. Thats OK but its sounds like you dont have an easy fix or obvious fix for what happen to us.
I really WANT NOCLONE to work but I cant help but feel I've wasted 31 bucks.
What is your refund policy for this kind of issue. If your demo hadn't limited it to 15 groups then I would have known your software didnt' work for my situation and would not have bought it?
|
|
|
|
|
Report
|
|
|
|
|
05-20-2007, 13:11
|
BuddTX
Joined on 05-19-2007
Posts 2
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
|
I also get that same error message:
database connection error Please try tio restart NoClone
I am using:
Registered(Enterprise Edition)
NoClone 4.0
4.0.46.0
Like others, I can process some files, then this message happens, and stops the process
If it matters, I am using the NTFS Link option, not the delete or move option. I might try the move option, to see if that helps.
I am very impressed with the options that NoClone4 offers, its SmartMarker and SaveSpace options are very impressive, however, if the program does not work, these advanced options do not help.
Just FYI, I did multiple WindowsXP "Disk Error Checking" on the drive that I was processing.
|
|
|
|
|
Report
|
|
|
|
|
05-21-2007, 6:42
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
I did it with and without the NTFS link and it made no difference in the program halting with an error
|
|
|
|
|
Report
|
|
|
|
|
06-05-2007, 14:39
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
|
I just retried this at work and it worked without crashing!!
Did you guys fix this problem????
I never updated...do updates happen automatically???
Anyway, I'll try it at home and if it works then I'll be a happy camper again!!
|
|
|
|
|
Report
|
|
|
|
|
06-05-2007, 23:43
|
Peter(Asst. NoClone Author)
Joined on 06-05-2006
Hong Kong
Posts 40
|
![Hmm [^o)]](/emoticons/emotion-40.gif)
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
Hi All,
We are still working on the new version and I am sorry to let you guys waiting for the updated release with bug fixed and new features.
One temporary solution is to remove every content in
c:\Documents and Settings\[user name]\Application Data\Reasonable Software\NoClone 4.0\4.0.46
and restart NoClone.
This is not as easy as we expected as this bug somehow is "machine dependent". It is difficult for us to regenerate this error in certain condition. However we try hard to dig into the code and find the source of error. Your patience is much appreciated.
|
|
|
|
|
Report
|
|
|
|
|
06-06-2007, 7:44
|
kb9nvh
Joined on 05-08-2007
Posts 22
|
Re: database connection error Please try tio restart NoClone
|
|
|
|
|
|
Thanks for the feedback....We will patiently await your solution. I can only imagine how the access to a HUGE list of files taxes the operating system and systems set up to manipulate them. I'll try the workaround for now as I really want to get my files cleaned up...
:-) Thanks again for the feedback
|
|
|
|
|
Report
|
|
|
|
|
|
Page 1 of 2 (26 items)
|
1 2 > |
|
|
|
Support Forum » NoClone Support... » Bugs Reporting ... » This is what worked for me
|
|
|
|
Other
Customer Support Channels:
- Registration key enquiry
For existing customers
who have lost their registration key, or who wish to obtain their
registration key for a new version if available.
- Consultant Documentation
Information and step-by-step tutorial
to get started and procedure for operations.
- Live chat
Live chat with us concerning sales and technical questions,
available from Monday to Friday 1:00am to 9:30am GMT.
- Contact us
For direct communication
to our Customer Service representatives regarding bug reports, comments
on NoClone etc.
- Order Enquiry
For existing customers
who have ordered NoClone Installer CD-ROM, and want to check the delivery status.
TIP Getting Started Guide
|
|